My party were very pleased with the service, you and your company have given us. All details that I requested were delivered in style. The travel, selection of golf courses, accommodation and service were great. I would be more than happy to recommend or use your company for future trips.
I do need to pass on this information, in the hope that none of your future customers will experience what we had to endure from the car rental firm, Goldcar.
On the second last day of our trip we had the unfortunate experience of being robbed on the course at Alhaurin. We discovered that this had happened before on this course. The manager new exactly where someone had stolen property from one of our buggies, while we were on the putting green, just out of site of our clubs. Apart from no warning of this, prior to our first round, the Director Gerente, Rafael Cruz-Conde Roca, did everything and more to help us deal with the problem and enjoy the following day, our last round of the trip.
The major problem was the car company. The thieves had stolen, money, wallet, credit cards, phone and the car key. The cards were taken from our driver, the person who had signed for the car on day one. When we returned to the club house Rafael contacted Goldcar to request a replacement key and was informed they would phone back. The call never came so one hour later Rafael and I made contact and needed four calls to discover that the company would not send a replacement key under any circumstance. Goldcar needed 120 Euros for the replacement key. I am sure you will agree, an extortionate amount. I offered to send a taxi with the cash and Rafael offered his private or company credit card to pay for the key and allow us to return to our hotel. All of this was refused and Goldcar insisted we had to go to their office, at the airport, with a passport and new credit card. This forced us to get a taxi back to our hotel, some fifty minutes away. The following morning another taxi to the airport to pick up the key, including a forty five minute wait for the driver and on to Alhaurin in the taxi. Goldcar took the details of passport and credit card from another member of our party to pay for the key.
When we returned to England we discovered Goldcar had used the original credit card number, yes, the one that had been stolen and cancelled by our driver.
We payed another 120 euros for the taxi’s and lost £190-00 in property and cash, not very pleasant, so you will know how we all felt about the treatment from a very unhelpful company Goldcar. Not only did they make our misfortune worse, they had the audacity to make more profit from it.
We have not reclaimed anything from this unfortunate incident but would be delighted to receive recompense from Goldcar.